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We know that it can be tricky shopping for yarn and fiber online! There's just no substitute for squeezing a cone of yarn and seeing exactly how the color looks next to everything else in your stash.
If the yarn you receive isn't what you were expecting, send us an email to hello@gistyarn.com and let us know what you'd like to return, and whether you'd prefer to exchange, a refund, or store credit. After emailing us about your return, pop it back in the box it came in, write your order number on the outside of the package, and mail it to: Gist Yarn Returns, 220 North Park Road, Wyomissing, PA 19610. Once we receive it back, we will send an exchange, issue a store credit, or issue a refund, depending on your preference.
Yarn must be returned within 14 days of receipt, in its original and unused condition. Shipping costs are not refundable. If you received free shipping, our outbound shipping costs will be deducted from your refund if the return lowers your order value below the free shipping threshold.
Please double check your address before submitting your order! Refunds or replacements are not available in the case of incomplete or incorrect address information. If an order is returned to us for incorrect address information, the customer is responsible for re-shipping costs.
Looms, stands, reeds and other equipment shipped directly from the manufacturer are not returnable. In the event an item arrives damaged or defective, we will work with you and the manufacturer to resolve the issue. Please make sure when you are purchasing weaving accessories that you are positive that they match your loom size - we are always happy to help you out with any questions!
